Train Status Orig.: Savannah, GA Origin: Savannah, GA, sch. Up until the end of the month in which the results of the previous month are announced. Latest status for Amtrak Silver Service / Palmetto Train 90, updated 12:23 on 05/15 (unofficial). Click here to see if you are eligible for compensation In the event that Metro Trains has not met its target, an online form will be available on this page to apply for compensation. The value loaded will reflect the same fare/zone mix as the myki pass being compensated. The value of a daily ticket (or other value as defined) will be uploaded onto your myki. Reliability whether the train operates or not. Your myki must have been correctly used on train services for at least 10 days of that month DART, Dublin Commuter and Cork Commuter Routes are defined as on time or within 5 minutes of time. YOUR QUESTIONĬompensation can be claimed by all holders of myki passes that are valid for 28 days or more Metro scheduled more than 62,000 services in April.Ĭheck the Customer Compensation Code or use the table below as a guide to claiming compensation.Ĭlick here to download the Customer Compensation Code.Ĭlick here to download a PDF of the Customer Charter.Ĭlick here to download a word doc of the Customer Charter. In Aprilįor the month of April, Metro’s punctuality and delivery results were 93.3 per cent and 98.9 per cent respectively.įactors impacting performance in April included: We are committed to continuously improving the performance of the network, and the experience for our passengers. Our teams are working hard every day to minimise delays caused by trespassing, emergency services requests, equipment faults, ill passengers, vandalism, external power outages, infrastructure upgrade works, vehicles on level crossings and extreme weather. Ensuring that each and every one of our customers arrives at their destination safely and on time is our top. The customer on-time performance metric is the percentage of all customers on an intercity passenger rail train who arrive at their detraining. To ensure we’re delivering the best possible service, we invest $12 million in our network every week to maintain our infrastructure, rail equipment, trains and technology. You can count on us for punctual train travel. Our partnership with the Department of Transport emphasises the importance of running trains on time with tougher performance targets. Passengers are at the heart of everything we do and our priority is delivering the consistent, reliable services they deserve.
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